Drive Data Driven Decision Making Throughout Your Operations

Carbyne Analytics is a cloud-native reporting
solution that provides predefined and
personalized interactive dashboards and
dynamic reports on APEX, delivering
mission-critical insights for administrators
and supervisors.

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Carbyne Analytics enables contact centers to easily examine every part of the call so you can gain an accurate view of how efficiently your team is running. With us, you’ll be able to see the length of time it takes the team to answer a call, an overall call comparison, individual efficiency parameters, and more.

Learn more in the demo on the right.


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With Carbyne Analytics, you have access to the information you need to drive data-driven decision making. Analyze PSAP performance by call volume, answer time statistics, abandoned calls, call transfers, and agent productivity. 

Watch this video to learn how your team can quickly shift resources to where they are most needed.

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Becky Ireland

Regional Sales Manager, Carbyne

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